Debt Collection Services

Operation And Costs:

Unlike other collection agencies you do not pay for:

Membership or annual subscription fees

Account loading fees or administration fees

Fees for replying to correspondence or conducting telephone calls

Solicitors professional fees incurred on the issue of most legal proceedings

How We Operate:

As part of ensuring you obtain the optimum level of service, upon receipt of your first instructions, we provide you with your own client specific log-in code and password, to give you 24 hour secure on-line internet access via our website, to view the real time progress of your accounts.

Unless we are otherwise instructed by you, the same day that we receive your new account(s) for collection, we immediately issue a letter of demand to your debtor, for payment within seven (7) days.

Where we think it beneficial to make direct contact with your debtor, in order to emphasise the urgency of the situation and entice payment, then we will do so by telephone or in person. We find this personal touch will often produce positive results, which would otherwise not be obtained in the early stages of collection.

Automatically, upon expiry of the letter of demand, where no payment has been received or negotiated with your debtor and after conducting any necessary business name or company searches, we arrange for solicitors to immediately prepare a summons (Statement of Claim) on your behalf, which is filed into court and issued for prompt service upon your debtor.

Wherever possible, we will add interest to the amount owed to you. This will either occur as a result of the terms of your contract with the debtor, or in the absence of such terms, the court allows interest (currently 8.5% to 10.5% p.a.) to accrue on any debt of $1,000.00 or more, from the date it fell due until the date it is eventually paid.

Should we be able to add sufficient interest to your claim, this will often recover more for you than the amount of our commission. This means your debt will be collected for free.

Once your summons is issued by the court, we will quickly attend to service, noting at that time any assets, details of employment or other means of recovering your debt, and when possible, once again taking this opportunity to seek payment.

You can also request that we waive the letter of demand altogether and have a summons immediately issued upon receipt of your instructions.

In the absence of any satisfactory response within the statutory 28 days after the service of the summons, we will immediately instruct the solicitors to file for judgement to be granted by the court in your favour, add any accrued interest and concurrently issue and pursue all possible and appropriate enforcement proceedings to maximise the recovery of your debt, via the court system in the shortest possible time.

All you have to do is to tell us if the debtor makes a payment direct to you during the collection process. This avoids unnecessary costs being incurred.

Costs:

Costs payable by you are limited to those disbursements actually incurred by us in lodging business name or company searches, the filing, service or re-service at a new address, of your court documents, our attendance at an examination or installment order hearing, or time actually spent in the location of your debtors, should they vacate their address. These costs only come into existence should legal action be necessary.

All court filing fees and the first court recoverable service fee are added to the amount claimed in the legal action and are totally recoverable from your debtor. They are fully reimbursed to you following recovery of the below solicitors professional fees and prior to recovery of the debt.

Solicitors professional fees are also added to the above costs on the issue of most legal processes. They are fully and legally recoverable as part of the amount claimed from your debtor. We totally fund these fees on your behalf and only deduct them from the first payment(s) recovered from your debtor. They are never payable by you unless you withdraw your account from collection.

Once your debt is received by us, a commission is only charged on monies recovered against the original debt and any interest we have since been able to accrue on your behalf. Our standard commission charge is 20%, however this may decrease substantially subject to the number and size of the debt(s) you provide for collection.

No commission is payable on the collection of your recoverable court filing fees, service fees or other disbursements.

No commission is payable on the collection of solicitors professional fees.