For the collection of debts of a $1000 or less
This system is ideal for managing the collection of smaller debts (of usually under $1000), where legal action is not considered a viable alternative.
It is a low cost and effective way of communicating with your slow paying debtors and prompting them to bring their accounts up to date.
All debts are easily provided for collection via our Debt Collection Instruction Sheet, which allows you to directly input your debtor information on screen and to return the completed form to our office as an attachment to your email, or by fax, so that we may immediately initiate recovery action on your behalf.
You can also lodge your multiple debts via a downloaded spreadsheet, where this is arranged in advance with our office.
All debt collection activity is undertaken at the highest professional standards in accordance with privacy legislation and industry codes of conduct.
As part of ensuring you obtain the optimum level of service, upon receipt of your first instructions, we provide you with your own secure client login code and password, to give you 24 hour secure internet access on-line via our website, to view the real time progress of your accounts.
How We Operate
The collection process is as follows:
- Day 1 – Soft Reminder Letter:
Requests the payment of your account direct to you in a firm but friendly manner.
- Day 14 – Second Reminder Letter:
Informs the debtor this is the second occasion that we have needed to write to request payment of your overdue account. In a definitely firmer tone than the first letter, we require that your account is paid directly to you by a specific deadline and further advises the debtor that legal action will be sought should payment not be made.
- Day 28 – Telephone Contact:
In the absence of a satisfactory response to the above letters and subject to you holding telephone details for your debtor, we will endeavour to make personal contact and require immediate payment of your account. We will inform your debtor this is an alternative to further action that may include the commencement of legal proceedings.
- Day 42 – Bad Debts “Won’t Pays”:
Accounts remaining unpaid after the above courses of action are genuine “won’t pays”, or are debtors who are un-contactable, perhaps due to having moved their address and/or changed telephone numbers.
At this point those accounts that are “won’t pays” or uncontactable due to returned mail or apparently changed phone numbers, are automatically transferred to our advanced collection system for concentrated collection. Where your debtor has left the address, at our expense we will conduct basic enquires for your debtor’s location. If as a result of tracing your debtor’s whereabouts and/or our further concentrated collection action.
For accounts that still refuse to pay after the above concentrated action, you can elect to move these to our Debt Collection Services system, as discussed below. We will contact you at this point for your instructions, or alternatively, when initially providing your debts for collection, you can advise us to automatically pursue the Debt Collection Services system, should the Cash Flow Management system not induce payment.
As the Debt Collection Services system involves legal action and the outlay of recoverable court fees, it is usually only recommended for account balances over $1000.00, even though all court fees are added to the amount your debtor is liable to pay.
The Cash Flow Management System carries a one-off account loading fee of $30.00 (plus GST) where 10 or less debts are first received for collection on the first occasion.This fee does not apply to subsequent instructions for collection.
Option 1: Pay a fee for two letters and all reasonable telephone attendances upon your debtor, of only $30.00 (plus GST) per account.
Option 2: Rather than paying a fee for each account provided for collection, we will pursue collection of your debts on a no result, no cost basis, for a commission of 30% (with a minimum commission of $30.00) which is solely resultant on the successful recovery of monies from each of your debtors.
No other fees are payable for either option 1 or option 2 above, unless the account is referred to the below Debt Collection Services system, or the account is collected as a Bad Debt as set out above.
Discounts are available for bulk lodgments of accounts at any one time.
The “Debt Collection Services” Option
Day 42: Bad Debts
Accounts remaining unpaid after the above “How We Operate” courses of action are genuine “won’t pays”, or are debtors who are un-contactable, due to having moved their address and/or changed telephone numbers.
At this point those accounts that are “won’t pays” or un-contactable, are automatically transferred for concentrated collection action at our cost. Where your debtor has left the address, at our expense we will conduct basic enquires for your debtor’s location. If as a result of tracing your debtor’s whereabouts or our concentrated collection action we are able to induce payment, we will recover your debt less a commission on collection of only 30%.
For accounts that still refuse to pay after the above concentrated action, you can elect to move these to our Debt Collection Services system, as discussed below. We will contact you at this point for your instructions, or alternatively, when initially providing your debts for collection, you can advise us to automatically pursue the Debt Collection Services option, should the Cash Flow Management system not induce payment.
As the Debt Collection Services option involves legal action and the outlay of recoverable court fees, even though all court fees are added to the amount your debtor is liable to pay, this option is only recommended for debts over $1000.00, or where you hold details of your debtor’s employment, which can assist in forcing early payment of your debt via a wages garnishee order.
A sliding scale of commission is charged on the collection of your debt and any interest we have since been able to add on your behalf. All recoverable Court fees are reimbursed to you in full out of the monies collected off your debtor, in priority to collection of the debt itself.
Should you desire further information on our Debt Collection Services simply click here.
Contact us to get more information on our Cash Flow Management system.
Fast, Assertive Debt Collection
We collect 86% of debts referred under our Debt Collection Services proposal
Over 19,500 debts collected since 2007
8 Reasons to use our Debt Collection Services
- No Collection. No Commission.
- No hidden fees, account loading or ongoing contracts
- No legal fees charged
- No debt too small or too large
- Your own dedicated account manager
- Same day instant action
- 24hr online access to your account
- Years experience in debt collection
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