We offer a complete set of field support services to cover your every need, whether for personal contact and interview of your overdue debtor, assistance with the eviction of delinquent mortgagors, the service of legal documents, repossession of your security or the location of missing debtors.


Field Calls

Our management team has over 35 years of experience in debt recovery and Finance Company credit control, both from an operational and senior management point of view. This experience gives us the knowledge, expertise and understanding of your needs to ensure you obtain the maximum result on any field call or interview conducted on your behalf.

We will attend to personal contact with your debtor (other than in a situation where the debtor is a “skip” or not contactable after numerous calls) for the collection of arrears on your debt or the debt balance. In the event funds are not immediately available, we will attempt to obtain a commitment from your debtor to pay the arrears direct to you by a certain date and/or contact your office by telephone if we are unable to secure a satisfactory arrangement. We will also endeavour to obtain employment details, telephone numbers and all other pertinent information, for a fee of $95.00 within Metropolitan Sydney, Newcastle or the Central Coast of New South Wales.

Our coverage for metropolitan service encompasses all the (02) STD area of Sydney, extending to the base of the Blue Mountains in the Penrith (0247) area and the outer suburbs of Campbelltown, such as Rosemeadow and Ambarvale in the (0246) STD area. Beyond these limits we regularly service areas such as The Blue Mountains, out to Appin, Picton, Glossodia or Wiseman’s Ferry, for a nominal surcharge of $25.00 – $35.00.

We also service country New South Wales, or interstate, via our network of established agents. Naturally, the cost for field calls in these areas is dictated by the geographical location and accessibility of each job. As a guide, fees will usually be in the range of $105.00 – $125.00.

Where your debtor has left the supplied address, we will make all endeavours to ascertain forwarding details from current occupants and/or neighbours, as well as initiating our own enquires for prompt location. Should a fresh address be established, we will immediately proceed to that new address to interview your debtor.


Evictions

Where you require the eviction of mortgagors and/or your mortgaged property to be secured, we can act for you in conjunction with the Sheriff, and after the vacation of any occupants or removal of their personal effects, engage a pre-arranged locksmith to change the locks and secure the property from intrusion.

Subject to your specific instructions, we can also take photographs of each aspect of the secured property or remaining personal effects, list any remaining personal items, install any signs to advise the property is subject to mortgagee procession, or return to the property to provide access for debtors to subsequently remove personal property.
We will also take possession of the new keys and forward these to you or your nominated Real Estate Agent.

We invite the opportunity to discuss this procedure with you in more detail, so that we can structure a product which best suits your particular needs.


Repossessions

Our standard fee for repossession of motor vehicles is $450.00 for capital city metropolitan areas with fees varying according to number of addresses (i.e. an additional $95.00 per address). Repossessions carry an urgency surcharge of $100.00, where immediate attention is required at an address. Naturally, fees in regional or country areas will be greater depending upon accessibility, location and number of calls to achieve a result.

A result is recovery of your security, collection of full arrears and costs or your withdrawal of instructions upon an arrangement being entered into with the debtor.
Where your debtor has vacated the supplied address or your vehicle is ultimately not available for repossession, only a standard area field call charge will be applicable.
In the event your vehicle is continually held on residential property and we are unable to gain the agreement of your debtor into surrendering same, nor obtain consent from the occupiers of that property to release the vehicle, then we hold the experience and expertise to immediately prepare and file into court for service on your debtor, an application for delivery of such goods to you as mortgagee by way of a court order. We would be happy to discuss this procedure with your in detail.


Process Servicing

We will attend to service of your documents within metropolitan Sydney, Newcastle or the Central Coast for a fee of $56.36, where personal service is not required, or $75.00 for those documents requiring personal service.

Our coverage for the metropolitan service encompasses all the (02) STD area of Sydney, extending to the base of the Blue Mountains in the Penrith (0247) STD area and the outer suburbs of Campbelltown, such as Rosemeadow and Ambarvale in the (0246) STD area.

Turnaround time for the above areas is usually five days or less from the receipt of the documents until service. Urgent attendance will be conducted within 24 hours or less at a fee of twice the normal area rate.

Beyond the above limits we regularly service areas such as the Blue Mountains, out to Appin, Picton, Glossodia or Wiseman’s Ferry, for a nominal surcharge of $25.00 – $35.00.

We can also service country New South Wales, or interstate, via our network of established agents in those areas. Naturally, costs for such service are dictated by geographical locality and difficulty of each job.

No additional charge is made for multiple documents to be served at the same address and requiring only one affidavit of service. Where your debtor has left the supplied address, we will make all endeavours to ascertain forwarding details from current occupants and/or neighbours, as well as initiating our own enquires for prompt location. Should a fresh address be established then we will proceed to that new address to effect service. Non-service, due to your debtor having vacated the supplied address, will be charged at the relevant area rate.


Skip Enquires

Where you have missing debtor, our skip location department, specialising only in the location of missing persons, can instigate enquires on your behalf, from not only the information contained in your credit application and/or file, from which they often elicit information previously not apparent, but also via a combination of and interaction between every legitimately available database. Where you allocate a budget for such location, we will work within that budget and at the conclusion of our enquires, provide you with a fully narrated report, detailing each enquiry and the manner in which it was made, so you can see the work actually carried out and are able to justify the proper manner in which your debtor was found.

Our standard budget for a full skip location is $320.00 per matter. Naturally, should we be able to locate your debtor for a fee determined to be less than the budget allocation, only this lesser figure will be invoiced to you.

Fast, Assertive Debt Collection

We collect 86% of debts referred under our Debt Collection Services proposal

Over 19,500 debts collected since 2007

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8 Reasons to use our Debt Collection Services

  • No Collection. No Commission.
  • No hidden fees, account loading or ongoing contracts
  • No legal fees charged
  • No debt too small or too large
  • Your own dedicated account manager
  • Same day instant action
  • 24hr online access to your account
  • Years experience in debt collection
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